What makes a great shopping experience

Reserach results from the study were outlined in Getting to “Wow”: Consumers Describe What Makes a Great Shopping Experience published at Knowledge@Wharton.

What is interesting in this article is their list of five major areas that contribute to a great shopping experience:

Engagement: being polite, genuinely caring and interested in helping, acknowledging and listening.

Executional excellence: patiently explaining and advising, checking stock, helping to find products, having product knowledge and providing unexpected product quality.

Brand Experience: exciting store design and atmosphere, consistently great product quality, making customers feel they’re special and that they always get a deal.

Expediting: being sensitive to customers’ time on long check-out lines, being proactive in helping speed the shopping process.

Problem Recovery: helping resolve and compensate for problems, upgrading quality and ensuring complete satisfaction.

Great shopping experiences are those we talk about to others.

Retailers trading under a common shingle - the various newsagency brands or just the word newsagency - need to collectively agree standards and strategies which drive great shopping experieences and commit to relentless pursuit of these standards and the implementation of the strategies.

Too many newsagencies are run by people who prefer process work over business leadership, people who have bought an income and not a business.

The strength of our future as a retail channel depends on how many of us want to provide a great shopping experience.

How does your business shape up ?

Best in Class WMS Performance - Aberdeen Definition

How does your business measure up against this criteria ?
How do you improve your business ?

Top 10 Supply Chain Technology Trends

It’s easy to name “mobility” and “wireless” as trends, but it’s less clear exactly what direction these developments are taking and how they can be used to improve business. Intermec have recently released a new whitepaper which while having an Intermec bias of sorts does provide a good framework for current tech trends in supply chain. ( See link)

In summary the whitepaper lists the following trends:

Here are the top 10 trends and technologies impacting supply chain operations spanning production, distribution, retail and remote service.

1. Comprehensive connectivity – from 802.11 wireless LAN technologies, cellular networks, Bluetooth
2. Voice and GPS communication integrated into rugged computers
3. Speech recognition
4. Digital imaging
5. Portable printing
6. 2D & other bar coding advances
7. RFID
8. RTLS
9. Remote management
10. Wireless and device security

You’re probably familiar with the technologies listed above, but perhaps not with the latest developments and trends. For example, did you know that practically any application can be
easily modified to accept speech input because of the recent development of terminal emulation-based speech recognition technology? Did you know that Bluetooth, 802.11b/g, cellular and
GPS communication are all available in a single handheld device?

Did you know improved optics allow 2D bar codes on paper to be read at greater distances (over 50 feet) than 1D bar codes on retroreflective labels?

Read the whitepaper in full to learn more about how these and other developments are helping make production, distribution, service and other supply chain operations more efficient.

Warehouse & DC: Voice broadens its horizons

Over the last five years, voice technology went from “bleeding edge” to “leading edge” to ultimately joining the ranks of other affordable, reliable technologies for use in picking operations. Here’s where it’s going and how it’s being applied by two savvy DC managers.


The verdict is in and there’s very little debate: Voice-directed picking has proven time and again that it can help companies make significant strides in productivity, accuracy, and safety improvement. By converting pick lists to voice commands and transmitting them to workers via headsets linked to wearable, mobile computers over wireless networks, voice allows workers to free their hands and eyes for the most important task at hand—the picking of product. And by all accounts, interest in voice, especially in grocery and retail verticals, is not expected to wane anytime soon.
According to Eric Lamphier, senior director of product management for Manhattan Associates, his company’s voice implementations are going global with the majority of the demand coming from private, non-3PL sectors. “The grocery/food customers have certainly been leaders when it comes to implementing the technology, as full case, pick-to-pallet operation remains a very good fit for voice,” says Lamphier, adding that the healthcare and pharmaceutical sectors are rapidly following.

Tom Singer, principal at supply chain services provider Tompkins Associates, agrees with Lamphier’s assessment, but puts forth another theory for voice’s growing popularity. “Over the past few years,” says Singer, “top tier solution providers like Manhattan and Red Prairie have been collaborating with vendors and voice developers offering direct interface, out-of-the-box voice solutions.” Users simply pay a licensing fee for their pick engines to become voice-enabled.
According to both Singer and Lamphier, perhaps the latest technological development with voice responsible for driving its growth is the introduction of multi-modal devices. “What it gives you is the ability for dual use,” says Singer. “Pickers can work in a voice-only mode when doing straight picking, but switch to the screen or display when doing cycle counts and replenishments.”

Also Vocollect are ramping up its efforts and focus in Asia Pacific.

Voice for high volume , full case pick is an ideal solution.

Look out for voice is other domains such as medical - coming soon

Want to know more - lets chat.

DHL Scores Five Asian Logistics Awards

By Martin Murray

The 2009 Frost & Sullivan Asia Pacific Transportation & Logistics Awards were presented at a ceremony in Singapore last week. The big winner at the awards was the global logistics company, DHL. The logistics giant was the winner in five categories, including received two of the regional Best Practices awards, comprising Manufacturing Logistics Service Provider of the Year and Green Logistics Service Provider of the Year. DHL was a winner in three Voice of Customer awards, including the Pharmaceutical Logistics Service Provider of the Year for Malaysia as well as Pharmaceutical Logistics Service Provider of the Year for Indonesia and FMCG and Retail Logistics Service Provider of the Year for Indonesia.

Supply Chain Software and Technology: The Status and the Future

A Great article that give great presecptive on the SCM IT market

By Bridget McCrea -- Supply Chain Management Review, 9/1/2008

You've heard that technology moves at the speed of light, and nowhere is this more evident than in the supply chain space, where new and improved offerings crop up every year. There are new iterations of TMS, WMS, ERP and GTM systems to test out, budding technologies like RFID and GPS to try, and many other options at your fingertips in this age of innovation.
In this article, we'll divide the supply chain technology space into segments—the software and solutions that vendors are developing, and the technology that they're using to make those systems better, faster and cheaper. Then, we'll look at what's around the next corner, what's coming down the pike, and the directions that software and technology are likely to take in the years to come.
So strap yourself in, sit back and enjoy the ride as we take you through the present and future of supply chain technology.Software and Solutions
Historically, supply chain software has been divided into two broad categories: supply chain execution (the optimization of product and service flow from source to customer) and supply chain planning (the coordination of assets to optimize the delivery of goods, services and information from supplier to customer). Over the last year, however, the lines between the two have become blurred, with new software bridging into both areas.
Nari Viswanathan, research director, supply chain management, for Aberdeen Group in Boston, points to One Network as a vendor that's helping to bridge the gap. “Its solution can do both planning and execution,” says Viswanathan, “and provides solutions that cover a wide variety of user roles and functions.” He says shippers are embracing the trend, with large high-tech, CPG, aerospace and defense manufacturers purchasing the software, which “sits on top of existing ERP systems.”
Also growing in popularity right now is the use of replenishment software, which is being developed by vendors like Oracle. Credit the fast-paced manufacturing environment with stoking the need for such systems, which help shippers achieve faster replenishment processes.
“This software runs several times a day, making use of the demand pattern provided by retailers,” says Viswanathan. “For a DVD manufacturer, for example, the software can help retailers replenish the stock within just a few hours.”
Joe Francis, executive director of technology for the Supply Chain Council in Washington, D.C., says global visibility has come to the forefront for many companies. And this, in turn, has pushed vendors to come up with solutions that effectively make the world smaller for those doing business internationally.
“Global visibility is the best practice that everyone wants right now,” says Francis. “Bad events are so disruptive that we're starting to see much more emphasis on track-and-trace and predictive events control.” Such controls aren't necessarily the domain of large ERP systems, says Francis, which tend to be more transaction-oriented in nature, rather than predictive. For help, shippers are turning to more specialized supply chain applications that can better tackle the global environment.
According to Steve Banker, director of supply chain management at Boston-based ARC Advisory Group, a recent survey of 140 supply chain managers uncovered TMS as the top-of-mind technology solution right now. Banker says that high fuel costs and a growing interest in green initiatives are pushing shippers in that direction, followed closely by WMS solutions that allow shippers to use RFID or speech recognition in their DCs. “TMS ranks the highest, and WMS is next as the most important supply chain applications right now,” Banker says.
Within those two categories, on-demand or “fast” solutions have gained much traction over the last few years. “Everyone has embraced the Web—particularly in the transportation realm—as the application space for solutions,” says Ann Grackin, managing director, global supply chain risk intelligence for Marsh Consulting in New York. Such solutions are particularly attractive for shippers that want to get up and running fast (without having to deal with the purchase-and-install process) at an affordable price and in an application environment where their trading partners can do the same.
“The concept isn't new, but the rate of adoption of these on-demand systems is increasing,” says Grackin. “Not just because we're seeing more complex supply chain networks that have to talk to each other, but also due to the increased need for visibility. The Web is the way to get that done.”
So whereas in the past, large companies would send out mandates to their trading partners to get hooked up on a specific solution, today those same firms are closely collaborating with their vendors and customers to create systems that help the various entities work together in the most efficient manner possible. Grackin points to the bumper crop of product recalls and counterfeit challenges in 2007 as one of the major catalysts for change in that arena.
“This year, we've seen a 2.7 percent increase in border seizures of counterfeit product, and that number could rise to 5 percent by the end of the year,” says Grackin. “That's driving companies to sit down with their trading partners to figure out how they can work together better and secure their supply chains while also increasing visibility and transparency. Then, they're coming up with strategies to put those discussions into action.”
According to AMR Research, users will be reaching out to both ERP vendors and so called best-of-breed specialty vendors to support a wide range of supply chain functions. Exhibit 1 gives a breakdown of the sources they turn to for the various applications.The Tech Behind it All
As companies are assessing the latest and greatest supply chain solutions, they're also looking at the technology behind those systems. Right now, for example, some have their hopes pinned on new combination RFID-GPS systems that integrate the two technologies into sensors and cellular devices. “Combining the two technologies allows tags to be used in every environment—whether they are remote or local,” says Grackin, “and solves the problem of 'where in the world is the reader?'”
At both the enterprise level and the third party (3PL) level, Francis says GPS is providing shippers with much more detail than they previously were able to access. Advancements in the technology is allowing for a “merging of fields” which enables companies to reroute shipments in the field (when an order change comes in, for example), thanks to the fact that their exact locations are known.
Francis says he “still hasn't seen the killer app for RFID that everyone is waiting for,” but adds that the technology has been most effective in military logistics applications, particularly in reverse logistics. “When you return from the field with material, you don't have a lot of time to scan in the bar codes on your trucks for parts,” Francis explains. “You'd rather put them in a box and have someone else know what's in them by simply punching a button.”
From her vantage point as research director at AMR Research in Boston, Jane Barrett says that adoption of RFID and service-oriented architecture (SOA) have so far been “slower than the vendors would like.” With companies under pressure to finish projects, getting new technologies isn't always easy. “Companies don't always feel that they will get the ROI that they want, and they often lack the skills and resources to get these new technologies,” says Barrett. “In some cases the technology is out there, but companies are under such pressure to try to keep the wheels turning, and as a result are struggling to adopt it.”What the Future Holds
As technology continues to evolve, so too do the supply chain applications that companies are using to increase visibility, optimize operations, streamline transportation channels, and increase their bottom lines. Studies by AMR Research show that these applications will be driven by customer demands, heightened global competition, and regulatory compliance among other issues. (Exhibit 2 shows the issues impacting application investments.)
Looking forward, Grackin sees more developers looking to address risk management, and creating data and the solutions that surround such activities. “Future software applications will have to understand and embrace a new set of performance matrix around supply chain management, such as those that can look at existing models and try to extrapolate what can go wrong,” the Marsh consultant says. “While we've seen architectures in the risk management arena, we haven't really seen the data and solutions yet.”
In looking at the 3PL space, Francis says optimization will continue to be an ongoing goal for these providers and their clients. Many are beginning to use solutions from vendors like Xelocity, for example, to model their entire logistics network and develop their RFPs. “We see a big trend in custom logistics providers using this type of simulation software to set up their contracts,” says Francis. “Using this process, the 3PLs can then do pre-execution using a fairly accurate model that helps them understand the level of optimization necessary to go into the contract bid.”
Calling SOA “more rhetoric than reality” and a “slow, gradual process,” Banker says software as a whole is becoming more SOA-like every day. “Some suppliers are ahead of others,” he says. “In TMS, for example, on-demand works pretty well and is becoming more and more prevalent.”
Banker sees more supply chain managers turning to voice applications in the future. “I'm hearing from companies that voice is coming up in more and more deals,” says Banker, who expects voice to be integrated with other systems for maximum effectiveness. “It's sort of the multi-modal idea of being able to use voice in the beginning in conjunction with other applications.”
Finally, Banker says shippers are showing an interest in the use of appointment scheduling capabilities based on user-defined business tools such as optimization as well as dynamic routing guides that allow companies to select the most efficient and affordable routes possible for the shipment of goods. “This is a relatively new application that factors in carrier performance and dynamically adjusts based on that measure,” says Banker. “It's a relatively new technology that users are highly interested in.”More to Come
Viswanathan of the Aberdeen Group expects the evolution of service or “interarchitecture” and master data management to come to the forefront of supply chain applications in the future, and to result in further innovations over the next few years. More and more, he says, there is a need for the creation of globally-integrated supply chains, with all trading partners (suppliers, customers, shippers and carriers alike) functioning as part of a single, large supply chain, rather than a bunch of individual ones.
“Going forward,” says Viswanathan, “I see SOA and master data management allowing companies to synchronize across these disparate systems.”
As they struggle under the pressure of rising commodity costs and competition both domestically and overseas, expect more shippers to look to technology to solve their supply chain problems. Vendors are stepping up to the plate and coming up with new technologies and solutions to meet their customers' growing needs.
“Many of today's supply chains were designed around $20-a-barrel oil, and now many companies are rethinking what their entire supply chains look like,” says AMR's Barrett. “Technology is one major piece of that puzzle.”

Top 20 SCM Vendors

The leaders in 2008 look much the same as in 2007. Once again, No. 1 SAP with $942 million and No. 2 Oracle with $715 million top the list. In a tough year, both posted significant percentage gains, with SAP up nearly 12% and Oracle growing by nearly 9%. JDA Software with $390 million, Manhattan Associates with $337 million and RedPrairie with $293 million rounded out the top five.

The TMS market was essentially flat, coming in at $1.2 billion, up from $1.1 billion in 2007, according to Adrian Gonzalez, director of the logistics executive council for ARC Research (781-471-1000, www.arcweb.com). The high price of fuel continues to be the most important factor driving the TMS market, according to Gonzalez. "Record oil prices through the first nine months of 2008 helped the market post an overall respectable number for the year."
The WMS market, meanwhile, was also flat, at $1.2 billion, according to Steve Banker, ARC's service director of supply chain management. The most important development in the market may be that big players like RedPrairie, Manhattan Associates and HighJump continue to take market share from the small to mid-sized providers. As Banker looks at the market, he sees as many as 20 small players that are on life support and may not survive in the current economy.

The most significant trend may be the emergence of new models, like on-demand, software-as-a-service, and by-the-transaction subscription models, for delivering and pricing supply chain management solutions. In the TMS market, for instance, the hosted model already represents about one third of the implementations, according to Gonzalez. While it has been slow to expand to the other applications, vendors are experimenting with new models. One idea that is emerging would deliver and price software services based on the number of transactions similar to the way a 3PL charges for order fulfillment services. Both Banker and Jacobson have had conversations with WMS and MES providers that are talking about this concept. Whether it will catch on or not is too early to tell.
"The on-demand market is about 1% of the WMS market," says Banker. "But vendors are looking at ways to reduce the upfront cost of implementing a solution."

Asia Pacific is about 8-12% of the global market and I predict significant change in the make-up of the SCM vendors in Asia Pac in 2009-2011.

The Asia Pacific market for WMS is still over $100M ..

More to follow..

Retailer Transforms Supply Chain With RFID

In a move to RFID-enable its complete supply chain, apparel retailer Charles Vogele has implemented a Merchandise Visibility system that will cover point-of-manufacture to point-of-sale, using standard EPC Gen 2 labels. The system, the first standards-based system to RFID-enable a retailer's entire supply chain, will assist retailers in streamlining their supply chains by applying smart tags to apparel merchandise at point-of-manufacture, and reading the tags in all parts of the logistics operations, including in the store. Retailers will be able to improve operations and increase shelf availability at the store by tracking item-level merchandise throughout the facility. Thomas Beckmann, vice president of supply chain operations at Charles Vogele, notes the firm's "logistical challenge" of dealing with approximately 70 million garments sourced annually from more than 400 suppliers and distributed to 34 consolidation hubs throughout Asia and Europe. "Our adoption of RFID has transformed and improved our operations from source to store," Beckmann says. The Merchandise Visibility system was supplied by Checkpoint Systems.Web Link

Fresh software KPI, Gauges,Reports, Events & Cheap

Fresh software services Pty Ltd is a software company providing KPInsight - Analysis, Visibility, and Alerts.

Probably the most important KPI tool you’ll ever own.

And it’s free!

Yes that's right .. no upfront license fees Wow !

want to learn more then contact me today.

Australian National Retail Forum - Melb August 11-13

The National Retail Forum is Australia's leading annual conference event for retail professionals, designed to help you gain insight ideas and experience from leading Australian and international retailers, industry specialists and consultants to empower you to improve your business performance.

Register now to see speakers including Ruby Anik (Senior VP Brand Marketing, JC Penney), Bernie Brookes (Chief Executive Officer, MYER), Alan Oster (Chief Economist, National Australia Bank) and Warren Wilmot (Chief Executive Officer, 7 Eleven Stores Australia).The National Retail Forum provides a unique opportunity for retailers to focus on the future, share experiences and embrace opportunities to evolve and adapt to a changing market.

Delegates also receive free entry to Retail Expo Australasia 2009, which runs alongside the National Retail Forum at the Melbourne Exhibition Centre. Come and experience ‘Retail 2020: Store of the Future', an exciting new technology feature that will be launched at this event.

See you there ..

Latest Trends in SCM Technology

I attended the SMART conference in Darling harbour this week. Attendance was down by 2/3rd's on the previous event 2 years ago but i feel the quality was up in terms of attendee's, solutions and technology on show.

A few trends of note :

- Low cost visiblity solutions for tier 2 and 3 companies now available

- good mobile solutions for truck and container tracking

- New ( to me at least) fatigue solutions for drivers

- Green Supply chain focus is on the increase

- All the usual IT SCM vendors there with great products.

- A few notiable companies missing

- Rapid build ERP solutions

and more

Top 10 Business and Technology Challenges

An interesting report from Gartner on the Top 10 business and Technology challenges for CIO's.

How does this compare to your companies needs ?

Retail Technology Subject Topics

If you're interested in any of these retail technology topics and would like to know more then contact me :)

Assisted Selling , Branding , Convenience Stores ,Customer Psychology , Customer Service , Digital Signage , In-Store Media , Loyalty Programs, Merchandising , POS , RFID , Self-service , Store Layout and Design , Supermarkets/Grocery Analytics and Measurement , Department Stores , Display Technology , Interactive Displays Kiosks, Marketing Point-of-purchase ,Psychology, Retail - Apparel , Retail - Electronics, Retail - Online Retail - Specialty, Self-Checkout , Signage Technology, Vending, Digital Signage , Measurement & Analysis , Digital Merchandising, Customer Experience ,Content Design & Aesthetics , Retail - Digital Signage,

The Smart Supply Chain Technology Show

The Smart Supply Chain Technology Show (SSCT) is the biennial exhibition for supply chain and logistics professionals to find out what’s new in supply chain products and services, network with colleagues, clients and business partners and build new business relationships. The theme for 2009, “Meeting the Challenge – Logistics Innovation for Operational Efficiency”, recognises the opportunities and demands presented by the current business environment, and identifies innovation as a key to meeting these challenges.

I hope to see you there :)

IBM :Turning Customers into Advocates

A good pdf document from the IBM retail team. ( see link).

The premise is the while retailers are heeding the daily drumbeat of pundits on the importance of focusing on the customer experience, a gap remains between what retailers are delivering and what shoppers expect.

Retailers can close this gap by systematically integrating knowledge of what their best customers want and expect from their brand into every core operational decision.

This is where the bar will be set for retailers - to turn shoppers into advocates and create a sustainable, differentiated advantage.

This is what RSC is all about: making advocates of your customers for your company.

ARC Advisory Group ranks Manhattan Associates as leading supplier of warehouse management systems

Manhattan Associates: WMS solution achieved first place ranking in 15 categories.
ARC Advisory Group released its “Warehouse Management Systems Worldwide Outlook, Market Analysis and Forecast Through 2013” today, with global supply chain optimization provider Manhattan Associates, Inc. ranking as the leading supplier of total warehouse management software (WMS) and services.

ARC Advisory Group produces the annual forecast which follows more than 80 suppliers of WMS solutions and gives a detailed analysis and forecast for the marketplace through 2013. The Manhattan Associates’ WMS solution achieved a first place ranking in the following categories:

Total WMS Software and Services
Suppliers of WMS Software
Base WMS Software
WMS Add-on Software Modules
WMS Implementation Services
WMS Maintenance Services
WMS in North America
WMS in the Middle East & Africa
WMS in Asia
WMS to Tier 1 Customers
WMS to Tier 3 Customers
Pharmaceutical & Biotech Manufacturers
Wholesale/Distributors
Apparel Retailers
Department & General Merchandise Retailers

"Manhattan is the largest supplier of WMS solutions in the world. The company emerged as the leading supplier of WMS in Asia this year for the first time," says Steve Banker, service director, supply chain management for ARC Advisory Services. "Manhattan also made huge strides in EMEA this year, moving up from the #6 WMS provider to the #2 provider of WMS in the region. Not only did Manhattan Associates increase their global footprint, but they increased their solution footprint significantly by introducing some compelling WMS add-on modules — Supply Chain Intelligence (SCI) and Workforce Schedule Optimization. In a marketplace where it is sometimes difficult to differentiate solutions, Manhattan has continued to extend the runway with science-based applications built exclusively for distribution centers."

"Manhattan's ranking in ARC's “Warehouse Management Systems Worldwide Outlook” underscores our commitment to developing the type of solutions that give our customers a short term path to success while also delivering long term value," says Eddie Capel, executive vice president, global operations, Manhattan Associates. "Our entire suite of distribution management solutions is designed to give our customers flexibility and the ability to add complementary solutions such as Supply Chain Intelligence, Total Cost-to-Serve or Labor Scheduling as their supply chain network continues to grow and mature."

Foot note: In my Opinion if you need a SCM/WMS with the lot then MANH is the group to talk too...

Oracle - Beehive Collaboration Software

Oracle announced enhancements to its recently launched Beehive collaboration software in hopes of positioning it more strongly against long-established offerings from Microsoft and IBM. Oracle also slashed its entry-level price for Beehive from $120 to $50 per user, while announcing prices for a cloud-based version.
According to independent analyst Peter O'Kelly, Beehive represents Oracle's fourth attempt to crack the collaboration market, which has been long dominated by Microsoft and its Exchange and SharePoint products, and IBM with its Lotus Notes and Domino software.

Despite its late entrance to the market, Oracle's senior vice president of collaboration technologies David Gilmour asserts that things will be different for Beehive. "The market leaders are groupware products that have grown up," he said. "Collaboration was layered on after the fact, not designed that way in the beginning. Beehive is almost the complete inverse of that."

Warehouse Management Systems - Outlook to 2012

The ARC group has recently published a Five Year Market Analysis and Forecast through 2013. An overview of the report can be found at http://www.arcweb.com/StudyBrochurePDFs/Study_wms.pdf

The outlook is for slow growth off the back of a drop in 2009.
For many suppliers, strategies must be focused on survival rather than growth.

In putting together their strategies, the following kinds of questions need answers.

• How much will the market consolidate?
• How will 2009 compare to 2008?
• When will the market begin to grow again?
• What types of core WMS solutions and add on modules will sell well during the downturn?
• What regions and industries should suppliers focus on?

WMS is often sold as part of a larger supply chain or enterprise suite. How important is that suite? How does the suite offered by leading suppliers need to change so that leading suppliers can maintain and grow their market share?

The full report can be downloaded from this address : http://www.arcweb.com/Research/Studies/Pages/WMS.aspx
There are also similar reports for TMS, planning, Global Trade, SCE etc

Blue Sky - Insight SCM Visibility

Insight™ is a supply chain visibility application that provides the ability to measure key indicators, monitor process improvements, and maintain supply chain performance across the extended supply chain. By linking information between disparate systems, substantial efficiencies can be gained generating a better return on your supply chain investment. Insight also identifies root cause relationships which allows for improved decision making.

http://www.blueskylogistics.com/insight.html

Great product , sits on multiple WMS applications. Contact me for details...

Growing busines via your Networks - Ivan Misner

I came across a great website and blog by Ivan Misner today: http://networking.entrepreneur.com/. On his website Ivan says ( and i concur).. I “refuse to participate in a recession,” .

He has co-written an e-book on business and success that helps people learn how to go about doing just that. The book was co-authored with 11 of the world’s foremost authorities on business. It’s called The Way Out!–Your GPS “Guided Path to Success,” and it is a road map for how to steer clear of the recession and drive toward success and prosperity. It was published by iLearningGlobal with the goal of giving people everywhere turn-by-turn directions to help navigate away from challenges such as the current economic state, and toward the destination of their personal, professional and financial goals.

You can download the ebook for free from this URL :

http://www.bni.com/LinkClick.aspx?fileticket=xQ3M02K%2bECU%3d&tabid=64

The contents of the ebook reflect many of the ideals and business rules RSC ahere too.