Mystery Shopping - Customer Experience

i was recently given a real insight into the 'behind the scenes' workings of a mystery shopping company.

Very impressive , very labor intensive and very interesting all round if i do say..

The technology and solutions offering seem to best suit, high volume customer focused companies with 100's of retail outlets, like telco's, large food franchise that have a very competitive market place.

If you've not looked at this area before i would recommend you do.