Showing posts with label Retail Customer Experience. Show all posts
Showing posts with label Retail Customer Experience. Show all posts

Wednesday, November 24, 2010

Mystery Shopping - Customer Experience

i was recently given a real insight into the 'behind the scenes' workings of a mystery shopping company.
Very impressive , very labor intensive and very interesting all round if i do say..

The technology and solutions offering seem to best suit, high volume customer focused companies with 100's of retail outlets, like telco's, large food franchise that have a very competitive market place.

If you've not looked at this area before i would recommend you do.

Thursday, November 5, 2009

Retail Customer Experience WebSite



I'd like to recommend a one-stop website for all your retail customer experience needs.


The site showcases; products, events, news articles, company listings, research papers, whitepapers, videos and much much more.